in this chapter , we learn
- Describe the process of coding, testing, and converting an organizational information system and outline the deliverables and outcomes of the process.
- Apply four installation strategies: direct, parallel, single location, and phased installation.
- List the deliverables for documenting the system and for training and supporting users.
- Compare the many modes available for organizational information system training, including self-training and electronic performance support systems.
- Discuss the issues of providing support for end users.
- Explain why systems implementation sometimes fails.
- Explain and contrast four types of maintenance.
- Describe several factors that influence the cost of maintaining an information system.
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